We configure your website to actively prevent hackers and brute-force attacks in real-time. Our integrated Web Application Firewall (WAF) serves as a shield against unauthorised access by hackers and bots.

Leveraging a sophisticated threat intelligence network, we continuously update and deploy rules and IP addresses in real-time to thwart emerging threats as they occur.

It's important to emphasise that this protection is contingent upon your server's capabilities and is applicable at the site/server level. If you are hosting with us, you will be fine.

Optimal Website Antivirus Solution:
We provide comprehensive protection for your website that targets malware hidden within various components of your WordPress site. From the core to plugins, themes, databases, htaccess files, and beyond, to effectively eradicate all traces of malicious software.

Not sure what malware is? Learn more.

Operational Process:
Our procedure involves thorough scanning and identification of malware, followed by its prompt removal. It's important to note that if you do not host with us and you only have a security package with us, the malware removal service is specifically for the website and does not extend to server-side aspects.

Additionally, we perform backups and validate changes post-cleanup to ensure the integrity of your website. On completion you will receive a full report and further recommendations.

Regrettably, no. We adhere to a fair-use policy to ensure optimal service delivery to all clients. This policy involves allocating dedicated time each month for website care and maintenance for each client. Furthermore, we cannot carry over or credit your account for any unused portion of tasks or allocated time.

Basic Support - WooCommerce / Membership / Multi Sites:
Under this level of support, we are capable of making adjustments to the functionality of the e-commerce or membership site, provided it doesn't necessitate alterations to the core functionality. Support examples may include incorporating external features, constructing internal pages or workflows tailored to your requirements.

Full Support - WooCommerce / Membership / Multi Sites:
Similar to Basic support, but with the added capability to allocate development time as needed to fulfil any task. Examples of support may extend to customising the core functionality to align with your specifications, integrating custom fields into checkouts, or updating core files for WooCommerce.

Certainly! You have the option to cancel your package with us at any time, although we would be disappointed to see you leave, you are not locked into lengthy contracts.

We operate on a manual account management system, requiring a minimum of 14 days advance written notice before your package renewal (whether monthly or annually) to facilitate the necessary administrative procedures.

Package Terms:
Our plans are offered on a subscription basis, with the choice of monthly or yearly billing cycles and no mandatory commitments. Once you cancel, you will receive services until the end of your current billing cycle. Please note that we do not provide refunds for cancellations, so we advise careful consideration when selecting your package. In cases of upgrades or downgrades, we adjust accounts on a pro-rata basis.