After you sign up, here's what happens:

New website: If we're building your site, it will be set up on our hosting when it launches. From there, we get to work behind the scenes delivering everything included in your package.

Existing website: If your site is currently with another hosting provider, we'll migrate it across at no cost to you. Once the migration is complete, we'll begin delivering your package inclusions straight away.

A small task is any job that can be completed by our team in approximately 15 minutes. This includes things like updating website text or images, setting up and adjusting plugins, and making minor style changes.

For e-commerce and membership websites, this extends to adding or updating products, adjusting membership levels or pricing, and adding content to restricted pages.
Small tasks don't include development work — this is treated separately and covered under developer support.

All websites subscribed to our Managed WordPress Hosting Service get access to performance add-ons included at no extra cost.

Site Protect: Elementor Pro, Gravity Forms Elite, WPRocket.
Site Care, Site Care Plus, Site Care Pro: Everything in Site Protect + Events Calendar Pro, Give WP Basic.

We'll only install add-ons that are relevant to your site. If your website doesn't require a particular feature, it won't be added.

Please note: If you unsubscribe from our Managed WordPress Hosting Service, you'll need to purchase your own plugin subscriptions to keep them up to date with software patches and support. This applies whether we built your site or not — as long as you're subscribed, these plugins are included at no extra cost.

Developer support covers tasks that go beyond day-to-day maintenance and small updates. This includes things like creating new pages, redesigning existing pages, and adding new features or integrations to your website.

If we come across an issue on your site that falls outside your package, for example, a theme or plugin conflict that needs hands-on troubleshooting — we'll let you know and recommend a course of action before any work begins.

For smaller jobs, you can purchase dev hours directly. For more complex work, we'll scope the job and invoice separately.

While we implement strong security measures across all our managed sites, no website is entirely immune to a breach. If your site is compromised and needs hands-on investigation or repair beyond what our automated malware removal can resolve, that's where breach recovery comes in.

This includes situations like your website going offline due to a security compromise, unwanted redirects sending visitors to other sites, defaced pages, or suspicious content appearing that you didn't add.

If your website experiences a breach while subscribed to Site Care or a higher plan, we'll dedicate up to two hours of support to investigate and recover your site, once per subscription year. Any time required beyond two hours will be scoped and invoiced separately depending on the severity of the issue.

Breach recovery is not included in the Site Protect plan. If you're on Site Protect and need assistance with a breach, contact us to discuss your options.

If you're on Site Care Plus or Site Care Pro, you'll receive a Maintenance / Security Report from us every month — no need to request one.

For clients on Site Protect or Site Care, you can request a single report at any time. Simply contact us or create a task in our portal.